# Support · Sift Mod

Source: https://siftmod.com/support

> Server admins and moderated members: start here.

SFT.HELP // support

# Support.

Pick the one that sounds like you.

Admins.txt

## I run a server

-   **Sift isn't doing anything.** Check that `/setup` has been run and a log channel is set, and that the channel isn't exempt.
-   **It can't time out or ban someone.** Move Sift's role above theirs in Server Settings → Roles.
-   **Too many flags.** Raise the review threshold in `/settings` or add the phrase to the allowlist.
-   **Checks ran out.** `/premium` shows usage. Link, spam and raid protection keep working until the 1st.

[Read The Docs](/docs)

Members.txt

## I was moderated

Sift acts for the server's own moderators, and they make the final call. If you think a ban, kick or timeout was a mistake:

1.  Open a DM with Sift.
2.  Run `/appeal` and pick the server.
3.  A private ticket opens with that server's team. Explain what happened there.

We can't overturn a server's decision for them. Each server's team runs its own rules.

Contact.txt

## Something else

Fastest way: ask in the [Sift support server](https://discord.gg/Mmnyv3r2rV).

Found a bug, have a privacy question, or something doesn't look right? [support page](/support).

For how data is handled, see the [privacy policy](/privacy).

[Add To Discord](https://discord.com/oauth2/authorize?client_id=1551439549639426058&permissions=1392509316343&integration_type=0&scope=bot+applications.commands&response_type=code&redirect_uri=https%3A%2F%2Fsiftmod.com%2Finstalled)