# Case cards and /modpanel · Sift Mod

Source: https://siftmod.com/docs/guides/case-cards-and-modpanel

> What's on a card, how to approve or escalate, and working the queue one case at a time.

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SFT.GUIDE // moderation workflow // Mods

# Case cards and /modpanel

What's on a card, how to approve or escalate, and working the queue one case at a time.

A case card puts it all in one place: the flagged message (or report), the category, the member's history, and buttons to approve, warn, time out, ban or dismiss, whichever apply.

## /modpanel

Walks you through open cases in order, so nothing sits unread just because the log channel scrolled on. Handy at shift changes, or the morning after a busy night.

## /cases

Search your history by status, category, member or time. When a member asks what happened, look the case up by its id.

## Approving cases

Approve tells Sift the flag was wrong for that message. The overturn rate in /data adds those up. If it keeps climbing, your thresholds are probably too strict for how your server talks.

## Hacked accounts

When a regular suddenly posts a scam link in three channels, their account was probably taken over. Press Hacked account on the card instead of Ban. Sift times them out for a day, deletes what they posted in the last hour across every channel, gives back the strike points, closes their other cases from that hour, and DMs them how to secure the account. They can appeal if it wasn't them.

## Mod notes

/note @member leaves a private note for the rest of your team: a verbal warning, context from a DM, anything worth remembering. Cards and /modpanel show how many notes a member has. Look them up with /warnings to read them or delete one. The member never sees them, even if they're a mod checking their own history.

More in this section

-   [How the pipeline works](/docs/guides/how-the-pipeline-works)
-   [Strikes and escalation](/docs/guides/strikes-and-escalation)
-   [Reading /data](/docs/guides/reading-data)

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